Contact Us
CONTACT US
We're here to help.
If you have any questions about your order, shipping, returns, refunds, products or anything else, our Customer Support Team will be happy to assist you.
We aim to provide fast, professional and friendly support to every customer.
CUSTOMER SUPPORT
Phone
📞 +1 (307) 309-8479
CUSTOMER SERVICE HOURS
Monday – Friday
9:00 AM – 6:00 PM (Mountain Time)
Saturday – Sunday
Limited Support
Emails may be sent at any time, and we will respond as soon as possible during business hours.
Our typical response time is within 1–2 business days.
BEFORE CONTACTING US
To help us assist you more quickly, please include:
- Your Full Name
- Your Order Number
- The Email Address used to place the order
- A brief description of your request
Providing this information helps us locate your order more efficiently.
ORDER SUPPORT
We can help you with:
- Order Status
- Shipping Updates
- Tracking Information
- Delivery Questions
- Returns & Exchanges
- Refund Requests
- Damaged or Incorrect Items
- Product Information
- Size Guidance
- Payment Questions
RETURNS & REFUNDS
If you would like to return an item or request a refund, please contact us before sending any product back.
Once your request has been reviewed, we will provide:
- Return instructions
- The authorised return address
- A prepaid return shipping label or another approved return arrangement, where applicable
Please do not return products without prior authorisation.
SHIPPING QUESTIONS
Need help tracking your order?
Please include:
- Your Order Number
- Your Full Name
- Your Email Address
Our team will review your shipment and provide the latest available tracking information.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective or incorrect, please contact us as soon as reasonably possible.
To speed up the process, include:
- Your Order Number
- Photos of the product
- Photos of the packaging
- Photos of the shipping label
We will review your request and provide an appropriate solution in accordance with our Return & Refund Policy.
BUSINESS INFORMATION
Trading Name
Caliah Wear
Operated by
Stratton Digital LLC
Registered Mailing Address
30 N Gould St, Suite R
Sheridan, WY 82801
United States
Please note that this is our registered business mailing address and is not a return address.
If you wish to return a product, please contact us first so we can provide the correct authorised return instructions.
NEED MORE INFORMATION?
You can also review our policies for additional information:
- Shipping Policy
- Return & Refund Policy
- Privacy Policy
- Terms of Service
- Legal Notice
These pages contain detailed information about orders, deliveries, returns, refunds and your rights as a customer.
Thank You
Thank you for choosing Caliah Wear.
We appreciate your trust and are committed to providing a secure shopping experience and responsive customer support. We look forward to assisting you.