Refund policy
RETURN & REFUND POLICY
Last updated: July 31, 2026
This Return & Refund Policy applies to purchases made through caliahwearofc.com and explains the conditions, deadlines, procedures, return destination and return shipping responsibilities applicable to orders placed with Caliah Wear.
Caliah Wear is operated by Stratton Digital LLC.
Nothing in this Policy limits any mandatory consumer rights available under the laws of the country, state or region where the customer resides.
1. BUSINESS INFORMATION
Trading Name:
Caliah Wear
Legal Business Name:
Stratton Digital LLC
Business Type:
Limited Liability Company (LLC)
Registered Mailing Address:
30 N Gould St, Suite R
Sheridan, WY 82801
United States
Website:
caliahwearofc.com
Customer Support Email:
contact@caliahwearofc.com
Customer Support Telephone:
+1 (307) 309-8479
The registered mailing address above is an administrative business address and is not automatically the authorised destination for product returns.
2. RETURN PERIOD
Customers may request a return within 14 calendar days after the date the order is delivered.
To meet the return deadline, the customer must contact Caliah Wear before the 14-day period expires.
Return requests must be sent to:
The return request should include:
- The customer’s full name;
- The order number;
- The email address used during checkout;
- The product or products being returned;
- The reason for the return, where applicable; and
- Photographs or other evidence when the product is damaged, defective, incorrect or incomplete.
Customers exercising a mandatory legal right of withdrawal in the European Union, European Economic Area or United Kingdom are not required to provide a reason for cancelling the purchase.
3. RETURN ELIGIBILITY
To qualify for a standard return, the product should:
- Be returned in substantially the same condition in which it was received;
- Be unworn, unused and unwashed;
- Be free from stains, odours, damage or alterations;
- Include original tags, accessories and components where reasonably possible;
- Include the original packaging where reasonably possible; and
- Be returned using the instructions provided by Caliah Wear.
Customers may inspect a product in a reasonable manner to determine its nature, characteristics, quality and fit.
Where permitted by applicable law, Caliah Wear may reduce a refund to reflect a loss in value caused by handling beyond what is reasonably necessary to inspect the product.
The absence of original packaging does not automatically remove a customer’s mandatory legal rights.
4. HOW TO REQUEST A RETURN
Before returning a product, the customer must contact:
The customer should provide complete order information so that the request can be reviewed efficiently.
After reviewing the request, Caliah Wear will provide:
- Confirmation that the return request has been received;
- Return approval, where approval is required;
- The authorised return destination;
- Packaging instructions;
- The authorised shipping method; and
- A prepaid return label or another approved arrangement for return shipping.
Customers must not send products back before receiving return instructions.
A product sent without following the authorised return procedure may be delayed, misdirected or unavailable for inspection.
Nothing in this section allows Caliah Wear to impose unreasonable barriers on a customer exercising a mandatory statutory right.
5. AUTHORISED RETURN ADDRESS
Approved returns must be sent to the authorised return facility identified in the written return instructions and prepaid return label provided by Caliah Wear.
The authorised return facility may vary depending on:
- The customer’s country or region;
- The product being returned;
- The fulfilment location;
- The warehouse responsible for the order; and
- The carrier or logistics provider handling the return.
For this reason, the applicable return address is provided to the customer in writing after the return request has been reviewed.
Customers must not return products to:
30 N Gould St, Suite R, Sheridan, WY 82801, United States
unless Caliah Wear expressly confirms in writing that this address is the authorised return destination for that specific return.
The registered mailing address of Stratton Digital LLC is not a general return warehouse.
Products returned to an unauthorised address may not be received or processed.
6. WHO PAYS THE RETURN SHIPPING COST
Caliah Wear pays the authorised return shipping cost.
For an approved return, Caliah Wear will normally provide:
- A prepaid return shipping label; or
- Another written arrangement covering the authorised return cost.
If Caliah Wear asks the customer to purchase return postage directly, the customer must obtain written approval before shipping and retain:
- The postage receipt;
- The tracking number; and
- Any other evidence requested by Caliah Wear.
Caliah Wear may reimburse only reasonable and authorised return shipping costs.
Premium, express or unauthorised shipping services independently selected by the customer may not be reimbursed unless required by applicable law.
The customer will not be responsible for authorised return shipping costs for:
- Damaged products;
- Defective products;
- Incorrect products;
- Incomplete orders;
- Products materially different from their description; or
- Standard approved returns made under this Policy.
7. RETURN SHIPPING REQUIREMENTS
Customers must use the shipping method and label provided or approved by Caliah Wear.
The customer should:
- Package the product securely;
- Include all required accessories and components;
- Attach the authorised return label correctly;
- Retain the return receipt;
- Keep the tracking number; and
- Follow any carrier instructions provided.
Caliah Wear is not responsible for a product that is:
- Sent to an incorrect or unauthorised address;
- Returned through an unauthorised carrier;
- Shipped without sufficient packaging;
- Sent without tracking when tracking was required; or
- Lost because the customer did not follow the authorised return instructions,
except where applicable law provides otherwise.
8. TIME TO SEND THE PRODUCT BACK
After receiving the return instructions, the customer must send the product back within the deadline stated in those instructions.
For customers in the European Union, European Economic Area and United Kingdom who exercise a statutory right to cancel, the product must normally be returned within 14 calendar days after the cancellation notice is sent.
The return deadline is generally met when the customer hands the parcel to the authorised carrier before the deadline expires.
Customers should retain proof of shipment until the return and refund process has been completed.
9. INSPECTION OF RETURNED PRODUCTS
Returned products may be inspected after they reach the authorised return facility.
The inspection may verify:
- The identity of the returned product;
- The product’s condition;
- Whether all components are included;
- Whether the product was used, washed or altered;
- Whether the product was damaged after delivery;
- Whether the returned item matches the order; and
- Whether the return complies with this Policy.
The inspection will be carried out within a reasonable period.
The customer will be notified if additional information is required or if a lawful deduction is proposed.
10. PARTIAL REFUNDS OR REDUCTIONS IN VALUE
Where permitted by applicable law, a partial refund or reasonable reduction may apply when:
- The product shows signs of use beyond reasonable inspection;
- The product has been washed or altered;
- Parts or accessories are missing;
- The product has been damaged after delivery by the customer;
- The product contains stains, odours or contamination caused after delivery; or
- The product’s value has otherwise been reduced by handling beyond what was necessary to evaluate it.
Any deduction will be:
- Reasonable;
- Proportionate;
- Based on the actual reduction in value; and
- Explained to the customer.
No reduction will be made where:
- The product was defective;
- The wrong product was delivered;
- The product was damaged before delivery;
- The product was materially misdescribed; or
- Applicable law prohibits the deduction.
11. REFUNDS WITHOUT A RETURN
In limited circumstances, Caliah Wear may issue a full or partial refund without requiring the customer to return the product.
A refund without return may be offered when:
- The product is damaged, defective or incorrect;
- The order is incomplete;
- The carrier confirms that the parcel was lost;
- The cost or practical difficulty of returning the product would be disproportionate;
- The returned value of the product would be lower than the return cost;
- Caliah Wear determines that a return is unnecessary; or
- Applicable law requires another resolution.
Refunds without return are reviewed individually and are not automatically guaranteed unless required by law.
When a refund without return is approved, Caliah Wear will confirm the decision in writing.
Customers must not dispose of, destroy, alter or donate a product before receiving written instructions from Caliah Wear.
Caliah Wear may request reasonable photographs, videos, carrier information or other evidence before approving a refund without return.
Any request for evidence will be proportionate to the issue and will not be used unreasonably to deny mandatory consumer rights.
12. NON-RETURNABLE PRODUCTS
Subject to applicable law, certain products may not qualify for a standard change-of-mind return, including:
- Personalised or customised products;
- Products made to the customer’s specifications;
- Sealed hygiene-sensitive products after the seal has been broken;
- Underwear or similar intimate items after a hygiene seal has been removed;
- Products that deteriorate or expire rapidly;
- Gift cards or similar stored-value products, except where required by law;
- Products damaged through misuse, improper care or unauthorised alteration; and
- Products specifically identified as non-returnable where such an exclusion is lawful.
This exclusion does not remove rights relating to products that are:
- Defective;
- Damaged;
- Incorrect;
- Incomplete;
- Unsafe;
- Misdescribed; or
- Otherwise non-conforming.
Products purchased during a sale or promotion remain eligible for return unless a lawful exception applies.
13. SALE ITEMS AND PROMOTIONAL PURCHASES
Products purchased during:
- Sales;
- Seasonal promotions;
- Bundle offers;
- Multi-buy promotions;
- Discount-code campaigns; or
- Free-gift promotions
remain subject to this Return & Refund Policy.
Where part of a promotional order is returned, the refund may be recalculated based on the products retained by the customer.
For example, if a discount required the purchase of multiple products, returning one product may cause the retained products to be repriced according to the terms of the promotion.
Any adjustment will be clearly explained and will not exceed the value of the discount associated with the returned product.
Where a free gift depended on a minimum order value, the gift may also need to be returned if the remaining order no longer qualifies for it.
These provisions do not limit mandatory statutory rights.
14. PROOF OF PURCHASE
Customers should provide proof of purchase when requesting a return or refund.
Acceptable information may include:
- Order number;
- Order-confirmation email;
- Customer email address;
- Transaction reference;
- Shipping-confirmation email; or
- Other information that reasonably allows Caliah Wear to locate the order.
Caliah Wear may request additional verification where necessary to prevent fraud or confirm that the requester is authorised to act regarding the order.
Verification requirements will be reasonable and proportionate.
15. FRAUDULENT OR ABUSIVE RETURN REQUESTS
Caliah Wear may investigate return or refund requests where there is reasonable evidence of:
- Return fraud;
- Use of false documents;
- Submission of unrelated photographs;
- Repeated abuse of refund procedures;
- Returning a different product;
- Intentionally damaging a product;
- False claims of non-delivery; or
- Other dishonest activity.
Where fraud is reasonably confirmed, Caliah Wear may:
- Reject the fraudulent request;
- Restrict future orders;
- Preserve relevant evidence;
- Report the matter to payment providers or authorities where lawful; or
- Exercise other legal rights.
Nothing in this section permits Caliah Wear to reject a legitimate return or refund merely because a customer has previously made a complaint, return or payment dispute.
16. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If your order arrives:
- Damaged;
- Defective;
- Incorrect;
- Incomplete; or
- Materially different from what was ordered,
please contact Caliah Wear as soon as reasonably possible.
Email:
To help us investigate, please provide:
- Your order number;
- A description of the issue;
- Clear photographs of the product;
- Photographs of the packaging;
- A photograph of the shipping label; and
- Any additional information reasonably requested.
After reviewing the information, Caliah Wear may offer one or more of the following remedies:
- A replacement product;
- A replacement shipment;
- A repair where appropriate;
- A partial refund;
- A full refund; or
- Another remedy available under applicable consumer protection laws.
Nothing in this section limits any mandatory legal rights relating to defective or non-conforming goods.
17. LOST PACKAGES
If a shipment is believed to be lost before delivery, please contact us promptly.
Caliah Wear may investigate the shipment with the carrier before determining the appropriate resolution.
Where a shipment is confirmed as lost prior to delivery, Caliah Wear will provide either:
- A replacement shipment; or
- A full refund.
Customers may be asked to cooperate with the carrier's investigation where reasonably necessary.
18. REFUNDS
Once an approved returned product has been received and inspected, or where a return is not required, Caliah Wear will notify the customer of the outcome.
If approved, refunds will generally be issued to the original payment method used for the purchase.
Unless a different period is required by applicable law or by the payment provider, refunds are typically processed within 5 to 10 business days after approval.
The time required for funds to appear in the customer's account depends on the payment provider, card issuer or financial institution.
Shipping charges originally paid by the customer will be refunded where required by applicable law or where the return results from:
- A defective product;
- A damaged product;
- An incorrect shipment;
- An incomplete order; or
- Another error attributable to Caliah Wear.
19. EXCHANGES
Customers wishing to exchange a product for a different size or colour should contact:
Exchange requests are subject to:
- Product availability;
- Inventory levels;
- Applicable law; and
- This Return & Refund Policy.
Where an exchange is not possible, Caliah Wear may instead offer:
- A replacement;
- Store credit where accepted by the customer and permitted by law; or
- A refund.
20. ORDER CANCELLATIONS BEFORE SHIPMENT
Customers may request cancellation before an order has been dispatched.
Cancellation requests should be sent immediately to:
If the order has not entered processing or shipment, Caliah Wear will normally cancel the order and issue a full refund.
Once an order has been dispatched, customers should instead follow the return procedure described in this Policy.
21. EUROPEAN UNION & EUROPEAN ECONOMIC AREA CONSUMERS
If you are a consumer located in the European Union or the European Economic Area, you may have a statutory right to withdraw from your purchase within 14 calendar days from the day you, or a person designated by you, receives the goods.
To exercise this right, you must clearly notify Caliah Wear before the withdrawal period expires.
After notifying us, the goods should generally be returned within 14 calendar days using the authorised return instructions provided by Caliah Wear.
Any refund required by applicable law will be processed after the returned goods are received or after satisfactory evidence of return has been provided, whichever occurs first.
Nothing in this Policy limits mandatory rights available under applicable European consumer protection legislation.
22. UNITED KINGDOM CONSUMERS
Consumers located in the United Kingdom retain all mandatory rights provided under applicable UK consumer protection legislation.
Where applicable, customers may exercise their statutory cancellation rights within the legally prescribed period.
Nothing contained in this Return & Refund Policy excludes or limits any mandatory legal protection available to UK consumers.
23. UNITED STATES CONSUMERS
For customers located in the United States, this Policy applies in addition to any mandatory rights available under applicable federal or state law.
Where state law provides greater consumer protections than this Policy, those statutory rights remain unaffected.
24. STATUTORY RIGHTS
Nothing contained in this Return & Refund Policy:
- Excludes;
- Restricts;
- Limits; or
- Replaces
any mandatory consumer rights available under applicable law.
Where any provision of this Policy conflicts with mandatory legislation, the applicable law shall prevail to the extent of the conflict.
25. CHARGEBACKS
We encourage customers to contact Caliah Wear before initiating a payment dispute or chargeback.
Many issues can be resolved quickly through our Customer Support Team.
If a chargeback is initiated after a refund has already been processed or after another resolution has been provided, Caliah Wear reserves the right to provide relevant documentation to the payment provider in accordance with applicable law.
Nothing in this section prevents a customer from exercising any legal right to dispute a payment.
26. ABUSE OF THIS POLICY
This Policy is intended to protect both customers and Caliah Wear.
We reserve the right to refuse requests that are demonstrably fraudulent or abusive, including cases involving:
- False claims;
- Forged documentation;
- Repeated return fraud;
- Return of products different from those purchased;
- Intentional product damage;
- Abuse of promotional programmes; or
- Other dishonest conduct.
Any decision will be based on objective evidence and will not affect legitimate statutory consumer rights.
27. FORCE MAJEURE
Caliah Wear shall not be responsible for delays in processing returns or refunds caused by circumstances beyond our reasonable control, including:
- Natural disasters;
- Severe weather;
- Carrier disruptions;
- Customs inspections;
- Government actions;
- Labour disputes;
- Cybersecurity incidents;
- Internet outages;
- Public emergencies; or
- Other force majeure events.
We will make reasonable efforts to complete the return or refund process as soon as such circumstances permit.
28. CHANGES TO THIS POLICY
Caliah Wear may update this Return & Refund Policy from time to time to reflect:
- Changes in applicable laws;
- Operational improvements;
- Changes to fulfilment processes;
- New shipping partners;
- New payment methods; or
- Other business or regulatory developments.
The most current version will always be available on caliahwearofc.com.
The version published at the time an order is placed will generally apply to that purchase unless a later version is required by law.
29. CONTACT US
For questions regarding returns, exchanges or refunds, please contact:
Caliah Wear
Operated by Stratton Digital LLC
Registered Mailing Address
30 N Gould St, Suite R
Sheridan, WY 82801
United States
Website
caliahwearofc.com
Customer Support Email
Customer Support Telephone
+1 (307) 309-8479
30. MODEL WITHDRAWAL NOTICE (EU & UK CUSTOMERS)
Consumers in the European Union and the United Kingdom may use the following model notice to exercise their statutory right of withdrawal, where applicable.
To: Caliah Wear (Stratton Digital LLC)
Email: contact@caliahwearofc.comI hereby give notice that I withdraw from my contract for the sale of the following goods:
Order Number: ______________________
Product(s): ______________________
Date Ordered: ______________________
Date Received: ______________________
Customer Name: ______________________
Customer Address: ______________________
Signature (only if submitted on paper): ______________________
Date: ______________________
Customers are not required to use this form, provided that they clearly communicate their decision to withdraw within the applicable statutory period.
Effective Date
This Return & Refund Policy is effective as of July 31, 2026, and applies to all purchases made through caliahwearofc.com.