Shipping policy
SHIPPING POLICY
**Last updated: July 31, 2026
SHIPPING POLICY
Thank you for shopping with Caliah Wear.
This Shipping Policy explains how we process, ship and deliver orders placed through our website. By placing an order with Caliah Wear, you agree to the terms outlined below.
1. BUSINESS INFORMATION
Trading Name: Caliah Wear
Legal Business Name: Stratton Digital LLC
Registered Mailing Address:
30 N Gould St, Suite R
Sheridan, WY 82801
United States
Email: contact@caliahwearofc.com
Telephone: +1 (307) 309-8479
2. SHIPPING DESTINATIONS
We currently ship to:
- United States
- United Kingdom
- European Union
- European Economic Area (EEA)
- Canada
- Australia
- New Zealand
- Selected international destinations displayed during checkout
If your country is unavailable at checkout, we are currently unable to deliver to your location.
3. ORDER PROCESSING
Orders are processed within 1–3 business days after successful payment authorization.
Processing includes:
- Payment verification
- Fraud prevention review
- Product preparation
- Packaging
- Dispatch to the shipping carrier
Business days do not include weekends or public holidays.
Orders placed after business hours, on weekends or public holidays will begin processing on the next business day.
Orders requiring address verification or additional payment verification may require additional processing time.
4. SHIPPING METHODS
Shipping methods available for your destination are displayed during checkout.
Where available, we offer:
- Standard Tracked Shipping
- Promotional Free Shipping
Shipping availability depends on destination and carrier coverage.
5. ESTIMATED DELIVERY TIMES
Estimated delivery times begin after the order has been dispatched.
United States
Estimated delivery:
5–10 Business Days
United Kingdom
Estimated delivery:
5–10 Business Days
European Union & EEA
Estimated delivery:
5–12 Business Days
Other International Destinations
Estimated delivery:
7–15 Business Days
Delivery estimates are provided in good faith but are not guaranteed.
Delivery may vary due to customs inspections, carrier delays, weather conditions or circumstances outside our reasonable control.
6. SHIPPING COSTS
Shipping costs are displayed during checkout before payment.
From time to time Caliah Wear may offer:
- Free Shipping Promotions
- Free Shipping above a minimum purchase amount
- Discounted Shipping Promotions
Shipping promotions may be limited by:
- Country
- Product
- Campaign
- Promotional period
7. ORDER CONFIRMATION
Once your order has been placed you will receive an Order Confirmation email.
After your order has been dispatched you will receive a Shipping Confirmation email containing your tracking information whenever available.
8. TRACKING
Most orders include tracking.
Tracking information usually becomes active within 24–72 hours after dispatch.
International shipments may experience temporary pauses in tracking updates while parcels are transferred between carriers or processed through customs.
Tracking delays do not necessarily indicate that a shipment has been lost.
9. SHIPPING ADDRESS
Customers are responsible for providing an accurate shipping address.
Please verify:
- Full name
- Street address
- Apartment or suite number
- City
- State or Province
- Postal Code
- Country
- Telephone number (when requested)
If you notice an error after placing your order, contact us immediately at:
We cannot guarantee address changes after an order has entered processing.
10. CUSTOMS, DUTIES & IMPORT TAXES
Depending on the destination country, customs duties, import taxes or government fees may apply.
When applicable, these charges will either:
- be collected during checkout; or
- be collected by your country's customs authority or shipping carrier upon import.
Customers are responsible only for charges clearly disclosed before purchase or imposed by their local customs authorities.
Caliah Wear does not charge hidden post-purchase fees.
11. DELIVERY DELAYS
Although we strive to meet all estimated delivery times, delays may occasionally occur due to:
- Customs inspections
- Severe weather
- Carrier disruptions
- High shipping volumes
- National holidays
- Natural disasters
- Security inspections
- Incorrect shipping information
- Events beyond our reasonable control
If a significant delay occurs, we will notify you whenever reasonably possible.
12. UNITED STATES CUSTOMERS
If we cannot ship your order within the time advertised, or within the legally required period where applicable, we will contact you regarding the delay.
You may choose to:
- Continue waiting for shipment; or
- Cancel your order before shipment for a full refund.
13. UNITED KINGDOM CUSTOMERS
UK consumers retain all statutory rights provided under applicable consumer protection legislation.
Where delivery cannot be completed within the agreed timeframe, customers may exercise the rights available under applicable UK law.
Nothing in this Shipping Policy limits those statutory rights.
14. EUROPEAN UNION & EEA CUSTOMERS
Consumers located within the European Union or European Economic Area retain all mandatory rights provided under applicable consumer protection legislation.
Where delivery cannot be completed within the agreed timeframe, customers may exercise the remedies available under applicable EU law.
Nothing contained in this Shipping Policy limits any mandatory consumer rights.
15. LOST PACKAGES
If your tracking has stopped updating for an extended period or you believe your shipment has been lost, please contact us.
Email:
Please include:
- Order Number
- Full Name
- Email Address
- Shipping Address
We will investigate the shipment with the carrier.
If the package is confirmed lost before delivery, Caliah Wear will provide either:
- A replacement shipment; or
- A full refund.
16. DAMAGED OR INCORRECT ORDERS
If your order arrives:
- Damaged
- Defective
- Incomplete
- Incorrect
Please contact us within a reasonable time after delivery.
Include:
- Order Number
- Photos of the product
- Photos of the packaging
- Photos of the shipping label
We will review the issue and provide an appropriate solution, which may include:
- Replacement
- Reshipment
- Refund
- Another remedy available under applicable consumer law
17. PARTIAL SHIPMENTS
Orders containing multiple items may occasionally be shipped separately.
This allows certain products to arrive sooner and does not result in additional shipping charges.
18. REFUSED OR UNCLAIMED SHIPMENTS
Customers should not intentionally refuse deliveries as an alternative to following our Return & Refund Policy.
If a shipment is refused or remains unclaimed and is returned to us, we will review the circumstances before issuing any refund.
Where permitted by law, actual additional shipping costs resulting solely from an unjustified refusal or an incorrect address provided by the customer may be deducted from the refund.
19. ORDER CANCELLATIONS
Orders may be cancelled before shipment by contacting:
Once an order has entered processing or has been dispatched, cancellation may no longer be possible.
Customers may instead use the Return & Refund procedure after delivery.
20. CHANGES TO THIS POLICY
Caliah Wear reserves the right to update this Shipping Policy at any time to reflect operational, legal or regulatory changes.
The version published on our website at the time an order is placed will generally apply to that purchase.
21. CONTACT US
If you have any questions regarding shipping, please contact us.
Caliah Wear
Operated by Stratton Digital LLC
30 N Gould St, Suite R
Sheridan, WY 82801
United States
Email: contact@caliahwearofc.com
Telephone: +1 (307) 309-8479